Return Policy

Return Policy

At Atelier Vidrio, we strive to provide you with products and services that meet and exceed your expectations. We understand that sometimes, you may need to return a product or need a replacement. To ensure a smooth and hassle-free return or cancellation process, we have established the following return policy:

1. Eligibility for Returns
– We accept returns for most products within 7 days of the purchase date. This timeframe may vary depending on the type of product or service.
– To be eligible for a return, the product must be in its original conditon and not broken or damaged.
– Please send us a picture of the item to show us it is indeed broken or damaged.

2. Return Process
– To initiate a return, please contact our customer support team at within the return period.
– Provide the following information:
– Your order number.
– The reason for the return.
– Any relevant photos or documentation.
– Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

3. Refund or Exchange
– Once your return is received and inspected, we will notify you of the approval or rejection of your return.
– If approved, you may choose to receive a refund to the original payment method or exchange the product for another item of equal or lesser value.
– Refunds will be processed within [number of days] business days, and it may take additional time for the funds to appear in your account, depending on your payment method and financial institution.

4. Return Shipping
– Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid return label.

5. Damaged or Defective Products
– If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund as applicable.

6. Cancellation of Services
– For services that can be canceled, please contact our customer support team to request cancellation. Cancellation policies may vary depending on the type of service.

7. Contact Information
– If you have any questions or need further assistance regarding our return policy, please contact our customer support team at Atelier Vidrio

We aim to make your shopping experience with us as convenient and satisfying as possible. This return policy is designed to ensure fairness and transparency for both our customers and our business. We appreciate your trust in Atelier Vidrio, and we are committed to providing excellent customer service.

Atelier Vidrio LTD
The Garage
SO24 0QA