Worldwide Delivery Policy
At Atelier Vidrio, we take pride in serving customers from around the world and are committed to delivering our products to your doorstep, regardless of your location. Our Worldwide Delivery Policy is designed to provide you with a clear understanding of our global shipping process:
1. Delivery Methods and Options
– We offer a variety of delivery methods to accommodate international shipping. Depending on your location and product availability, you can select from options such as standard international shipping, express shipping, and more.
2. Delivery Areas
– We deliver to customers worldwide. Whether you’re in North America, Europe, Asia, Africa, or any other region, we aim to reach you with our products.
3. Estimated Delivery Times
– The estimated delivery time for international orders may vary based on your location and the selected delivery method. Shipping times can be provided at the time of purchase, and we will keep you informed of your order’s status through email or SMS notifications.
4. Shipping Costs
– Shipping costs for international orders are calculated during the checkout process and depend on factors such as the chosen delivery method, destination, and the weight or dimensions of the items in your order.
5. Order Processing and Handling Time
– Orders are typically processed within 3 business days from the date of purchase. Please note that processing times may be subject to variation during peak seasons or due to product availability.
6. Tracking Your Order
– Once your order is dispatched, we will provide you with a tracking number that enables you to monitor the status of your international delivery. You can track your order online through our website or the courier’s website.
7. Delivery Attempts
– Our courier will make multiple attempts to deliver your order to the provided international shipping address. In case of unsuccessful delivery, they may leave a notice or contact you to reschedule the delivery.
8. Receiving Your International Order
– It is essential that someone is available to receive the international package at the specified delivery address. If you are unable to receive the order, please follow the instructions provided by the courier or contact our customer support to make alternative arrangements.
9. International Shipping Issues
– If you encounter any issues with your international delivery, such as delays, damages, or missing items, please contact our customer support team immediately. We are committed to resolving any problems and ensuring your satisfaction.
10. Customs Duties and Taxes
– For international orders, additional charges such as customs duties and taxes may apply depending on your country’s regulations. Please check with your local customs office for information on these charges.
11. Contact Information
– If you have any questions or require further assistance regarding our worldwide delivery policy, please reach out to our customer support team at info@ateliervidrio.com
We are dedicated to offering a reliable global shipping service and delivering our products to customers worldwide. This policy has been created to provide transparency and meet your expectations when it comes to receiving your international orders from Atelier Vidrio
Atelier Vidrio LTD
The Garage
Cheriton
Hampshire
SO24 0QA
info@ateliervidrio.com
ateliervidrio.com